The aim of the position Customer Service Representative is toensure the commercial handling for a defined customer group across the wholesales process. The tasks are based on RHIM internal guidelines and aligned withthe RHI-2020- Vision/strategy/values.

Communicationintern/extern

Conduct person for thecustomer, sales and internal transaction at every step of the salesprocess. This person has to receive all customers desires and to ensurethat the customers get an appropriate response.

Optional:

Assistance for proposalpreparation

Clarify financial status,credit limit and credit insurances Support contract drafts(opt.) Reserve productioncapacity (opt.) Issue bid bonds (opt.) No creation of proposalsin SAP

Examination oforders and input

Pre-comparison between offerand/or pre-order SAP-data input incl. creation/of master data Consultation with Productmanagement if possible To prove financialrequirements and states of credit, to seek the approval from the financedepartment To demand Prepayment& deposit To demand and check letter of credits To clarify reserve requirements To establish PerformanceBond

Planning ofdistribution

To negotiate deliverydates with the logistic department To coordinate Changerequests (delivery dates, amount, ect.), which are provided by thecustomer as well as by the plant To promote distribution(to prove the financial conditions for delivery, to coordinateplant/customer/shipper/logistic department) To arrange the absorption Tracing the transactionof distribution To file missingDocuments for export in case of collection by the customer

Preparation of Documents

Overall responsibilityfor the completeness of the commercial file Preparation and/ordemand of bills and documents for export To overtake Legalizations(opt) To ensure theredirection to the customer (to the bank in case of letter of credit or CADpayment)

Receivablemanagement

To implement periodiccontrols of receivables and the dunning process To dedicate payments tobills To ensure the refund incase of guaranty

Stock Management

Opt. at Consi-delivery

cooperation in terms ofplanning the supplies Reorder in SAP Entries of all incomesin SAP

After-Sales Support

Entry of all complaintsin SAP as well as the tracking of all complaints in SAP Support of the externalwork in terms of organization of customer calls and fairs Chosen call on customers

Commercial work in Export experience

3-5 years experience in Customer Service

Basic knowledge in foreign business (INCO-Terms, dispatchdocuments incl. freight documents/transport documents, customs duty, terms ofpayment, rules of origin, bankguarantee, protection of receivable, letter of credit

Commercial knowledge (accounting)

MS-Office

SAP/SD

Strategic Thinking and Action

Market and customer orientation

Result orientation

Communication and Co-operation

Diversity

Capacity for teamwork and pleasant disposition

Ability to work independently and show high level of workcommitment with positive a mindset

Excellent communication, coordination skills and CustomerOrientation